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Customer Service

2015-12-15 08:47:09

Upholding the corporate philosophy of “stability, efficiency, innovation”, Holly Futures Customer Service Center provides professional and caring services, such as business consultation, information search, account opening appointment, transaction declaration, technology consultation, analog simulation consultation, asset management business consultation, complaint suggestion, etc.

 

Business Consultation

With business consultation service, we can solve concerns from customers on account opening, transaction, bank-option account transfer, etc. Meanwhile, we also provide professional account managers. If you have any question, feel free to contact us by calling our national hotline, sending e-mail, or leaving your comment on our website, etc.

 

Information Search

With information search service, we enable our customers to search funding accounts and margins.

 

Account Opening Appointment

The customer can make an appointment for account opening via our official website, Wechat public platform and national hotline. We will arrange our professional account manager to reply promptly and provide whole process tracking.

 

Transaction Declaration

The Company provides prompt and effective transaction declaration. For transaction declaration, please dial our national hotline.

 

Technology Consultation

Our professional technical team ensures safety of each customer’s transactions and funds. We can answer your technical questions on transaction software, online account opening, etc.

 

Analog simulation Consultation

The company provides analog simulation service for stock index and national debt transactions. Customers can experience by opening a simulation account. The Customer Service Center provides consultation service for customers on analog simulation transactions.

 

Asset Management Consultation

As one of the first futures companies qualified to conduct asset managementbusiness, we provide our customers with consultation service on asset management business.

 

Complaint Suggestion

We accept complaints and suggestions with an open mind. With our complete and professional complaint acceptance process, we can properly handle complaints of customers, and promptly response and solve them.

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National hotline: 4008281288

Official website: www.ftol.com.cn

Wechat public platform: Holly Futures (hyqh1288)

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